This poster hangs in my office and reminds my workers who is in charge. That's right, the CUSTOMER! We are being paid to believe in the power of THEIR dreams....

Tech Support is a hard and frustrating job! Users can be irritable creatures and their machines are even worse! This site is put together by, for and about Tech Support by a woman who has worn the headset for a LONG time! You may have landed on this page for one of these reasons:

  • You NEED Tech Support. Please take a number and we will be with you shortly....
  • You ARE Tech Support. You have my deepest sympathy! May I suggest my blog where you can join with me in embracing the suck that is Tech Support. Or perhaps YOU need some Tech Support support- if so, you might find what you need in these lists of tools I have found useful over the years.
  • Someday you WILL BE Tech Support. You must be one of my many students at the Florida State University College of Information! You will probably want to know something about me before Drop/Add ends and you have to decide if you are sticking around the Practicum! I know most of you hate to read but you should do more of it anyway. I keep a list of readings that I think might be useful or interesting. Please report any broken links as I don't check it as often as I should.
  • Someone told you I DO Tech Support. I am interested in partnering with you to provide needed services. My ability to organize and manage the human-computer relationship makes me a valuable asset to any organization that has computers, humans or both. With ten years experience managing mail, DNS, websites and hosting servers, I know what it means to be cool under fire. My troubleshooting skills are finely-tuned and I can usually get to the heart of software issues quickly because I intuitively 'get' software and what makes it act the way it does. I am interested in helping you to organize and streamline processes, to analyze and improve systems for better efficiencies, with managing both small and large-scale web application projects and with providing end-user training for complex software packages. If you are interested in starting the conversation, email me.